You want to know if it’s completely safe to buy from us? Let us reassure you: we want you to be 100% satisfied with your purchase. If that is not entirely the case, please contact us at email@example.com. We want to help you personally to get your money back as fast and comfortably as possible. Depending on your location and the product you bought, we will give you a detailed return instruction to make things easy for you.
It’s pretty dull stuff
The text below will tell you in great detail what our return policy is. That’s really handy when you actually have something to return, otherwise it’s pretty dull stuff. You can’t blame the legal experts who wrote it, it’s their job, but let us give you a really short summary: if your products are unused and undamaged, we’ll give you your money back. No questions asked. Maybe you’ve changed your mind or the product was a little different than expected. No worries, it’s okay. We like you just the way you are.
Do I have a right to cancel?
You have the right to cancel your contract or return the products within 30 days of receipt of the products, without any need to give reasons. Your right of withdrawal starts from the moment your order is received by you or your nominated recipient. The right of withdrawal does not apply to custom made or personalized goods. The easiest way to use the right of withdrawal is to return the product to us in accordance with the below instructions. If you are unable to return the products before the 30-day period has expired, you need to notify us of your intention to cancel, always within the 30-day period.
To do so, simply e-mail firstname.lastname@example.org or write to us at:
Please fill in our return form and print the return label. Add a detailed description in the return form of the products you want to return and mention your order number. You can return the products to the following address:
Sint Pieterstraat 61
6463 CS Kerkrade
Do I need to pay return postage?
Returns within EU are free. Select one of the return options on our website. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Please make sure to keep the return receipt in case your parcel might get lost. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods without return receipt that get lost or damaged in transit back to us.
In any case, you must return the products to us in their original condition within 30 days on the date on which you informed us that you want to want to cancel your order or if you have not notified us that you want to cancel your order, within 30 days of receipt of the products. Any products returned must be in their original condition. We cannot accept item(s) without a complete return form. The items(s) should be intact with the original labels attached. The product should not show marks of being worn, such as stains, smell and use damage. Note: Items can be returned within the right to cancel but returning them in such condition might include compensation for lost value by the customer. As long as any products you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose another type of return other than the type offered by us), without undue delay and in any event not later than 14 days from the day on which we have received the package.
Can I exchange an item?
If you want to exchange an item, please return the goods that you want to exchange and place a new order. Please use our return form for this.
Send the products you wish to exchange along with our return form to the following address:
Returns within EU are free. Retain proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for products that get lost or damaged in transit back to us without any proof. Any products returned must be in their original condition.
Once we have received your package and as long as the item(s) are in their original condition, we will send out your new products. We must receive full payment before we dispatch the new products.